Wescover is here to make sure your unique piece arrives as planned and protect your order with the Wescover Buyer Guarantee.
Keep in mind, every Creator on Wescover sells their work directly and has their own policy. Make sure you check on each item page on Wescover about the item creation time, shipping times, and return policies. Shipping is fulfilled directly by the Creator and each Creator has their own policies. In cases of an item not arriving or arriving on time as agreed upon via Wescover messages, we are here to help resolve the issue and refund your purchase.
The Basics Before You Order:
Where to Find a Creator’s Shipping Policy:
Every creator has their own policy and you can find it on their item pages:
How to Ensure You're Covered by the Wescover Buyer Guarantee
Keep all conversations and transactions on Wescover so, in the unlikely event that your order does not arrive as agreed upon, we can help resolve the issue. If a conversation is taken off Wescover prior to transacting we may not be able to assist with any problems related to your order. Creators should not ask you to go to a third-party website or make a purchase off Wescover.
How to Get Help with an Item Purchased on Wescover
Wescover is all about making meaningful connections and we want everyone in our community to have a positive experience. Wescover is here to support you and welcome you into the art/design community. Remember that there are humans behind every conversation on Wescover— whether it’s an artist, designer, or member of their team. Treat each Creator kindly and don’t forget to show your enthusiasm for their work. We’re sure you’re going to love Creator-made pieces and leave the world of disposable design behind!